Networx Podcast Ep11: Customer Journey - How to plan for more change

Wednesday 31st July 2019 04:51pm
By Lisa Ma

A once linear model is now fragmented and continues to evolve. A growing number of touch points can make a consistent brand experience harder than ever. We ask three industry experts to explain what's changed, tips for growth and how you can better plan for the future. 


During this podcast, we will cover:

  • Tips on how to map your customer journey  
  • Advice for managing your team structure    
  • How to remain agile

Networx Podcast - Episode 11

Panellists include:

Panel Facilitator: Liam Fitzpatrick, Founder & Head of Communications, Commswork

Podcast Host and Event MC: Lisa Ma, Networx Brisbane & Iceberg Events

Further resource links:


Live recording at Loft West End on 29 May 2019 by Select Audio Visual.

Networx Brisbane events are organised by conference and events company, Iceberg Events. These events are proudly supported by Reload MediaVivo GroupSelect Audio VisualVision6Andzen and DPMA.

Produced by Networx Brisbane, Australia. For upcoming live events, visit

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